Last updated: 25-12-2025

These General Terms and Conditions ("Terms") apply to the use of the website www.hairbornproducts.nl ("Website") and to all orders placed through our Website. By using the Website or placing an order, you agree to these Terms.

The Website and products are offered by:

Hairborn Products V.O.F., located in Amsterdam, Netherlands

("Hairborn", "we", "us", "our").

 

 

TABLE OF CONTENTS

  1. Applicability

  2. Changes

  3. Registration & account

  4. Privacy

  5. Security & fraud control

  6. Use of the Website

  7. Product information & safety warnings

  8. Disclaimer of product results

  9. Orders

  10. Prices & payments

  11. Delivery & transfer of risk

  12. Right of withdrawal & return policy

  13. Money-back guarantee (Hairborn®)

  14. Subscriptions 

  15. Discount codes & promotions

  16. Derma-roller use & liability

  17. Liability & limitations

  18. Force majeure

  19. Intellectual property

  20. User-generated content & reviews

  21. Links to third parties

  22. Referral program

  23. Disputes & applicable law

  24. Other provisions

  25. Contact

1. Applicability

These Terms apply to every visitor of the Website and to every order you place with us.

By using the Website or placing an order, you agree to these Terms.

2. Changes

We may change these Terms at any time. The most current version will always be available on the Website.

Continued use of the Website after a change means you agree to the new Terms.

3. Registration & account

By creating an account, you declare that:

  • you are 18 years or older;

  • all provided data is correct and up-to-date;

  • you are not creating an account with fraudulent or misleading intent.

You are responsible for keeping your login details confidential.

4. Privacy

We handle your personal data with care.

Our privacy policy describes how we handle your data.

By using the Website, you agree to this.

5. Security & fraud control

To prevent payment fraud, we may:

  • verify data via external databases;

  • request additional information;

  • cancel orders if misuse is suspected.

By agreeing to these Terms, you consent to such verifications.

6. Use of the Website

You may only use the Website for legal purposes.

It is forbidden to, among other things:

  • upload viruses or harmful software;

  • attempt hacking;

  • infringe the rights of Hairborn® or third parties;

  • use the Website for misleading, threatening, or defamatory activities.

In case of violation, we may block access or delete accounts.

 

7. Product information & safety warnings

Our products are cosmetic products, intended exclusively for external use on the scalp.

Our products are not medical products, no medicines, and no medical treatments.

They are not intended to diagnose, treat, cure, or prevent diseases.

Do not use the product:

  • on damaged, irritated, or inflamed skin;

  • if you are allergic to (one of) the ingredients;

  • in or around the eyes;

  • in combination with medical scalp treatments unless approved by a doctor;

  • in any way other than prescribed in the instructions for use.

Discontinue use immediately if irritation, pain, or an allergic reaction occurs.

8. Disclaimer of product results

Hair loss has many causes (genetic, hormonal, lifestyle, stress, health, medication).

Therefore:

  • We do not guarantee results, hair growth, or reduction of hair loss.

  • The serum is a cosmetic care product, not a medical treatment.

  • Results vary per person and depend on factors beyond our control.

  • The only way to know if it works for you is to use the product consistently as prescribed.

We make no medical claims and our product does not replace a doctor.

9. Orders

An order is an offer from you to us.

The agreement is concluded when:

  1. your payment has been accepted, AND

  2. the order has been shipped.

We may cancel orders if:

  • there is a clearly incorrect price display;

  • misuse or fraud is suspected;

  • technical errors occur;

  • orders appear to be intended for resale.

 

10. Prices & payments

 

  • All prices include VAT.

  • We accept iDEAL, credit card, PayPal, Klarna, among others.

  • In case of an incorrect price, we may cancel the order.

  • Discount codes are only valid under the specified conditions.

 

11. Delivery & transfer of risk

  • Delivery takes place via PostNL, DHL, DPD, or similar carriers.

  • Delivery times are indicative.

  • Risk of loss transfers at the moment of receipt.

  • Incorrectly entered address details are the responsibility of the customer.

 

12. Right of withdrawal & return policy (14 days)

You have 14 days to reconsider after receiving your order, unless:

  • the seal of cosmetic products has been broken (hygiene regulation);

  • the derma-roller has been unpacked or used.

Unopened and sealed products can be returned within 14 days.

13. Money-back guarantee

Our money-back guarantee is a voluntary service and is separate from the statutory right of withdrawal.

Conditions:

1. Consistent use:

You have used the serum as prescribed for a realistic period of at least 5 months (approx. 5 bottles).

2. Proof of use:

You must have taken a clear photo each month:

  • same lighting;

  • same position/angle;

  • visibly treated area.

    These photos must serve as continuity for assessment.

3. Information to be submitted:

  • All monthly photos;

  • Order numbers;

  • Brief explanation of your experience.

4. Misuse:

In case of misuse or insufficient evidence, the application may be refused.

5. Payout:

Upon approval, you will receive a refund of the purchase price of the used products.

14. Subscriptions 

By entering into a subscription, you grant permission for automatic debits at the chosen interval, until the subscription is paused or cancelled.

You can pause or cancel your subscription at any time via your account. To avoid charges for the next period, the change must be implemented before the renewal date.

Failed debits may be re-offered automatically.

Any price changes apply only to future renewals and will be communicated in advance, unless mandatory law dictates otherwise.

15. Discount codes & promotions

Discount codes:

  • are not always combinable;

  • may expire;

  • may be refused in case of misuse.

Promotions may be changed or discontinued at any time.

16. Derma-roller use & liability

Our derma-roller is a cosmetic aid.

Usage:

  • max. 1× per week;

  • never share with others;

  • not on wounds, acne, or inflammations;

  • always disinfect after use.

If you use the roller incorrectly, Hairborn® is not liable for damages.

 

17. Liability & limitations

To the extent permitted by law, we exclude liability for:

  • indirect damages;

  • consequential damages;

  • damages due to incorrect use;

  • damages due to incorrect address details;

  • damages resulting from not following the instructions for use.

Our maximum liability is limited to the purchase amount.

We do not exclude liability for:

  • death or personal injury due to our negligence;

  • fraud;

  • situations where exclusion is legally prohibited.

 

18. Force majeure

We are not liable for delays or damages due to circumstances beyond our control, such as:

  • transportation problems;

  • IT failures;

  • strikes;

  • pandemics;

  • natural disasters.

19. Intellectual property

All intellectual property rights to the Website and the content used thereon (such as texts, logos, images, product names, and designs) rest with Hairborn Products V.O.F. or its licensors.

Hairborn® is a registered trademark.
The Hairborn® brand is registered in the Benelux Trademark Register at the Benelux Office for Intellectual Property (BOIP). Hairborn® has the exclusive right to use this brand for the registered products and services.

Without prior written consent, it is not permitted to use the Hairborn® brand or confusingly similar signs, nor to copy or commercially exploit content from the Website.

20. User-generated content & reviews

When you post content (reviews, photos, comments), you grant Hairborn® a:

  • perpetual,

  • royalty-free,

  • worldwide,

  • sublicensable right of use.

We may modify, refuse, or remove content if it violates the Terms.

21. Links to third parties

We are not responsible for websites to which the Website links.

Use is at your own risk.

22. Referral program

Participation in our referral program means:

  • credit is not redeemable for cash;

  • only for new customers;

  • misuse leads to removal of the credit.

 

23. Disputes & applicable law

These Terms are governed by Dutch law.

Disputes will be exclusively submitted to the competent court in Amsterdam.

24. Other provisions

  • If a provision is found to be invalid, the remaining provisions remain valid.

  • Our failure to enforce a provision immediately does not mean we waive it.

  • These Terms constitute the entire agreement between you and Hairborn®.

25. Contact

Hairborn Products V.O.F.

Amsterdam, Netherlands

E-mail: info@hairbornproducts.nl