Growth or Money-Back Guarantee: How it Works at Hairborn®

We believe in our formula, but we don't promise miracles.

Our serum works for many users, but not for everyone. That's why we have a simple agreement:

If it doesn't work for you after a fair trial period? Then you can ask for your money back.

1. What is this guarantee for?

The guarantee is for people who:

  • use the serum seriously and consistently

  • understand that hair growth takes time

  • want to give it a fair try without financial risk

It is not intended for:

  • people who want to "try" products without the recommended duration

  • requests without a serious test or proof

2. The conditions

To qualify for the Money-Back Guarantee, the following conditions apply:

2.1 You have bought enough and used it for long enough

  • You have purchased at least 5 bottles of Hairborn® Growth Serum from us.

  • You have used the serum daily and consistently for at least 5 months.

A shorter period is not a realistic test for hair growth.

2.2 You can show that you tried seriously

We ask for:

  • At least one clear photo every month

  • Preferably in the same light, same angle, and without heavy styling products

Additionally, with your refund request, you send:

  • your name

  • your order numbers for the serum(s)

  • a brief explanation of use

    • how often

    • how long

    • where applied

This does not have to be a professional report, but it must be sufficient to assess whether the serum was used correctly and consistently.

2.3 You submit your request on time

  • You submit your request around the end of the 5th month of use,

  • or no later than 30 days after you have finished the 5th bottle.

2.4 No abuse of the scheme

We may refuse a request when there is:

  • inconsistent use (e.g., longer periods without use)

  • clearly edited, unclear, or misleading photos

  • resale or use by multiple persons

  • other forms of abuse or fraud

We assess applications carefully and with common sense, but we are strict about this.

3. No medical guarantee

Hairborn® Growth Serum is a cosmetic product.

We make no medical claims and do not guarantee specific results.

Whether the product works varies per person and depends on many factors.

Our guarantee is about the following principle:

if you have tried the product honestly, correctly, and long enough and see no reasonable improvement, you can request your money back.

4. How to submit a request?

Send us an email to:

info@hairbornproducts.nl

with the subject:

Money-back guarantee – request

In your message, please state:

  1. Name

  2. Email address used for ordering

  3. Order numbers of the purchased serums

  4. Brief explanation of your usage

  5. Your monthly photos (approx. 1 per month, total 5–6)

We will carefully review your request and let you know if it is approved and what amount we will refund.

5. What exactly do you get back?

Upon approval of your request:

  • you will receive the purchase price of the serums used

  • via the same payment method used for ordering (as far as technically possible)

Any shipping costs or additional services may be excluded from the guarantee, in accordance with our General Terms and Conditions.

6. How do we handle photos and data?

  • We use photos solely for assessing your request and for internal quality improvement.

  • We store them for a maximum of six months.

  • We never use them for marketing without your express permission.

  • Everything falls under our Privacy Policy.

7. This guarantee is separate from your legal rights

This is an additional service. Your statutory 14-day cooling-off period remains in effect.

This guarantee specifically applies after prolonged use without reasonable improvement.

8. Summary at a glance

  • Minimum of 5 bottles purchased

  • Used daily for at least 5 months

  • Monthly clear photos

  • Fair, complete information with your request

  • No results guarantee, but a fair chance